We are
The Unit 5 logotype

Making hospitality tech work the way it should.

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What we do

Hospitality businesses bring in Unit 5 when something isn't working: a system that never got properly embedded, a team that stopped using the tech, a guest experience that doesn't match the vision.

The approach is simple: work out what's actually going on, then fix it. That might mean a full system implementation, a commercial strategy review, or cleaning up years of messy data so it can finally tell you something useful.

Clients come back because the advice is straight, their business is treated with discretion, and the job is seen through to the end.

We work with

Co-working Spaces

Hospitality Groups

Investors & Private Equity

Luxury, Lifestyle & Boutique Hotels

Mixed-Use Developments

Private Members' Clubs

SaaS & Tech Providers

I have had the pleasure of working with Tuba across several businesses over the years. Her passion for hospitality and wealth of experience translate seamlessly into every project she delivers. What sets her apart is the ability to turn complex technical, operational, and customer insights into clear, practical solutions that work across all levels of the operation. Her track record of success truly speaks for itself.

The Ivy Club
Suzanne Shaheen, General Manager

It is rare to find a consultant with Tuba’s poise, wisdom, and range. Her expertise flows effortlessly from complex architectural strategy and high concept creativity through to strategic member journey design, establishing her as a leading authority in private club and luxury hospitality. As Marketing and Membership Director for a new private members’ club in its pre opening phase in Naples, Florida, I worked closely with Tuba to build our foundations from the ground up. She combines a deep understanding of club culture with technical rigour, ensuring that technology enhances the member experience rather than complicating it. Tuba is a pleasure to work with and an invaluable partner for any leadership team seeking excellence in sales, operations, and member experience strategy.

Sterling's Club
Kelly Katz, Marketing and Membership Director

We worked with Tuba for over four years through both the implementation and ongoing optimisation of our CRM platform. Her combination of deep technical knowledge and first-hand hospitality experience meant she understood our needs intuitively and applied solutions with precision. Tuba engages effortlessly across all levels of the business, which made a real difference in bringing teams together. I would recommend her without hesitation for any project requiring both expertise and impact.

Home House
Dionne Atkinson, IT & Projects Director

Who we are

Under-used technology costs hospitality businesses more than most realise. It stalls growth, pulls teams away from guests, and buries the data that could help you reconnect with members and guests.

I spent 20 years in hospitality operations, across front and back of house, team leadership, sales and strategy in hotels, restaurants and private members clubs in the UK and US, before moving into SaaS leadership. In both worlds I kept seeing the same gap: the right technology, poorly implemented and under-adopted.

I founded Unit 5 to close it. I work with operators, investors and platforms to translate hospitality operations into technical mechanisms, so that software and service work as one. That might be pre-opening strategy, a system implementation or migration, or getting more from the tools you already own. I work embedded alongside your team, every step of the way.

Tuba Gursoy

An image of Tuba Gursoy